Privacy Policy
Privacy Policy for Intertek Laboratories
Effective Date: 1, October 2024
The terms “Us”, “We” and “Our” refers to Intertek Laboratories Limited (C26893) with its registered address at BS Buildings, Mosta Road, Lija LJA 9012, Malta (hereinafter referred to as “Intertek”). The terms “you” and “your” refer to the data subject, being the person in relation to whom We have personally identifiable information.
1. APPLICABILITY OF PRIVACY NOTICE
This privacy notice has been drafted in accordance with the provisions of the General Data Protection Regulation – Regulation (EU) 2016/679 (the “GDPR”) and the Data Protection Act, Cap. 586 of the laws of Malta (the “DPA”). It applies in all instances when We act as a controller of personal data relating users of Our website.
2. AMENDMENTS
We can make changes to this privacy notice from time to time. While We will identify the changes We have made on this page, it is important that you understand the terms set out herein prior to making use of Our services. In circumstances where a change will materially change the way in which We collect or use your personal information or data, We may send a notice of this change to you, in which case you shall have a right to object to any such update and/or amendment or, where applicable, withdraw your consent.
3. PERSONAL DATA
The terms “personal data” or “personal information” mean any information about you and for which you can be identified. It does not include anonymous data, that is, data where your identity has been removed or is not ascertainable.
We may collect and process personal data that you voluntarily give Us when you use Our website. For example, you may use this Website to contact Us with questions and comments, when opening a support ticket, or using the online store. When using these services on Our website, you provide Us with personal information such as your name and surname, contact number, and email and physical address.
In addition to the personal information you provide when you use Our website, We may use technology to collect aggregated data such as statistical data. Aggregated data may be derived from your personal data but is not considered personal data under the GDPR and DPA as this data does not directly or indirectly reveal your identity. For example, We may aggregate your usage of Our website to calculate the percentage of users accessing a specific website feature. However, if We combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, We treat the combined data as personal data which will be used in accordance with this notice.
4. HOW WE USE YOUR DATA
When you fill the Contact Us form on this website, We use the personal information submitted in the form only to respond to your message or act on your request.
When using the support function on this website, We will use the date in order to process the support or remote support request and revert to you accordingly. This personal information may be accessed by any of our employees within the management and support teams to ensure timely response.
When using the online store, We will use the information in order to process your order and carry out delivery or prepare it for collection. We may also use the data to ensure that payments are properly processed and executed; and to contact you to confirm the order, or to inform you of any matters concerning the order. This personal information may be accessed by our management team, as well as personnel engaged in the stores.
All personal information will not be kept longer than necessary. It will be deleted once the requirements for collecting the information are met, or once we are no longer obliged to retain it.
The provision of your personal data is not a statutory or contractual requirement. You are not obliged to provide Us with any personal data and it is your choice whether to provide it to Us. However, without provision of such personal data, We will not be in a position to respond to your message or act on your request, or process your order.
Where We process data on the basis of your consent, you may withdraw your consent to the processing of your personal data at any time. Such withdrawal does not affect the legality of any processing based on your consent prior withdrawal.
5. THIRD PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. It is important to note that clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. We therefore suggest that where such third-parties are involved, you should review their policies prior to undertaking the service.
6. DATA SHARING, SECURITY, AND RETENTION
Except as permitted herein and/or required by law, any information gathered by Us through your use of Our website will not be transferred to third parties. We may, however, have to share your personal data with the parties set out below:
- Selected individuals within Our company;
- Our affiliates; and
- Our agents and third parties that provide services to Us
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow Our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with Our instructions.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, and altered or disclosed in breach of our policies. In addition, We limit access to your personal information to those employees, agents, contractors and other third parties limitedly, on a need to know basis. They will only process your personal information on Our instructions and they are subject to a duty of confidentiality.
Personal information will not be kept for longer than necessary and will be deleted once the feedback requirement is met unless We are required to keep that information due to a statutory obligation imposed on Us and/or due to accepted standards (including where processing may be necessary for the establishment, exercise or defence of legal claims).
7. DOWNLOAD INFORMATION AND DATA ANALYTICS
If you read or download information from Our site, We automatically collect and store the following information:
- The requested web page or download;
- Whether the request was successful or not;
- The date and time when you accessed the site;
- The Internet address of the web site or the domain name of the computer from which you accessed the site;
- The operating system of the machine running your web browser and the type and version of your web browser.
We use the information that We gather in order to evaluate the website’s usage, content, navigability and composition. This statistical analysis allows Us to improve Our website and Our services. We may engage third party processors to conduct such data analytics on Our behalf, and if We do (and where applicable), We will ensure that such processors handle personal data in line with the applicable law.
8. USE OF COOKIES
Our website uses cookies which are transferred to your computer’s hard disk or to your browser’s memory for record-keeping purposes. They are useful because they help arrange the content and layout of Our site and allow Us to recognize those computers or other devices that have visited Our sites before. They may also be used to populate any of the fields required on the forms found on Our website.
For further information on Our cookie practices, please refer to Our cookie notice.
9. YOUR RIGHTS
For as long as We retain your personal data, you have certain rights in relation to your personal data including:
- Right of Access – you have the right to ascertain the personal data We hold about you and to receive a copy of such personal data;
- Right to Complain – you have the right to lodge a complaint regarding the processing of your personal data with the supervisory authority for data protection matters. In Malta this is the Information and Data Protection Commissioner (contact details provided below);
- Right to Erasure – in certain circumstances you may request that We delete the personal data that We hold about you;
- Right to Object – you have a right to object and request that We cease the processing of your personal data where We rely on Our, or a third party’s legitimate interest for processing your personal data;
- Right to Portability – you may request that We provide you with certain personal data which you have provided to Us in a structured, commonly used and machine-readable format. Where technically feasible, you may also request that We transmit such personal data to a third-party controller indicated by you;
- Right to Rectification – you have the right to update or correct any inaccurate personal data which We hold about you;
- Right to Restriction – you have the right to request that We stop using your personal data in certain circumstances, including if you believe that We are unlawfully processing your personal data or the personal data that We hold about you is inaccurate;
- Right to withdraw your consent – where Our processing is based on your consent, you have the right to withdraw your consent. Withdrawal of your consent shall not affect the lawfulness of the processing based on your consent prior to the withdrawal of your consent; and
- Right to be informed of the source – where the personal data We hold about you was not provided to Us directly by you, you may also have the right to be informed of the source from which your personal data originates.
Please note that in terms of the applicable laws, your rights in relation to your personal data are not absolute.
You may exercise the rights indicated in this section by contacting Us or Our Data Protection Officer at the details indicated below.
Where the legal basis for Our processing of your personal information is consent, you have the right to withdraw that consent at any time by sending an e-mail to info@interteklabs.com. Withdrawal will not affect the lawfulness of processing prior to the withdrawal itself.
If you consider that Our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. In Malta the supervisory authority is the Information and Data Protection Commissioner at: https://idpc.org.mt/en/Pages/contact/complaints.aspx
10. DATA PROTECTION OFFICER
Our Data Protection Officer can be reached by Tel: +356 2141 9824 or 2141 9825 and/or email: dpo@interteklabs.com.
11. THE CONTROLLERS’ DETAILS
Intertek Laboratories Limited is a company established under the laws of Malta and duly registered with the Malta Business Registry.
You may contact Intertek Laboratories Limited by:
- post to the postal address above;
- using Our website contact form;
- telephone on +356 2141 9824 / 2141 9825; or
- e-mail on info@interteklabs.com.
